[my notes for later IKB article] Trials: Extensions, Multiple Trials, opening the Trial LSF file etc

Dimitris Sifakis

Request a free Student or a Faculty license (when available)?

something like this i guess

regarding the guys with the hardware lock: zach and elina - i pinged arthur about this

and maybe we can just remove the lock for them

Peter

yes getting on to that

Dimitris Sifakis

but that's not something we'll do widely or mention

from now on we should keep it to: oh well, you locked yourself, just use a different PC

this is too much of a headache and it seems like this hardware lock system is a bit flaky - so same approach as for the Public Trial: not working? well, it's because you can only use it once per PC per major version

Peter

what lock though? the Extension is not working? or its still a lock on the Project?

Dimitris Sifakis

the extension seems to be working. the lock is on the hardware

Dimitris Sifakis

the projects will work as long as they're opened on a commercial version on the same PC

Peter

per JIRA with Marius notes:

So that means the the Extend Trial is no longer possible?

Peter

tmp commercial: that's my other go forward option if we can get some unlock happening

Dimitris Sifakis

Bosko Erak

oh wow

so once the lock is in, going back wont help

Dimitris Sifakis

if they isntalled a second trial

Bosko Erak

yep

Dimitris Sifakis

if they didnt install a second trial, it works

thing is, not sure how we can prevent them

Bosko Erak

what a grievous error

Dimitris Sifakis

as i said: we need to treat it now like the public trial

not like the pro trial

Bosko Erak

Dimitris Sifakis

i also noticed ppl in CC recommend a second trial

Peter

yup prevention to reduce these sort of current cases ?

Dimitris Sifakis

section 1 in Is there a Trial article, bulletpoint 2

Bosko Erak

hell i didnt know that, if they install a second trial and go back to an extended first it wont work

Peter

but Arthur says the Extension still works - so one the first key and PC which means though the lock is still in place on the Project so we need to arrange with Arthur to lift when that happens =heading in the right direction?

Dimitris Sifakis

well...

if you remove the lock, it's removed for good!

so that user can abuse Trials as much as they want

Peter

ouch

dont want that, altho most likely wouldn't know to do so and would be looking to get commercial

Bosko Erak

hell if one of them finds out though

Peter

seems almost safer, and easier to issue a tmp commercial

Dimitris Sifakis

but we can't do that anymore, peter

i agree

Bosko Erak

thats a helluva door to leave open

Dimitris Sifakis

however... all commercial licenses are now issued through 2CO

and it takes sales a lot longer to create a license than before

Peter

CC including Ryan must still initiate

Peter

hmm, ya

Dimitris Sifakis

in an ideal world, we'd have a new license type. something like LUMTEMP valid for a few days

i'll reply to arthur with those licenses so he can remove the lock for those users and we can get them out of the way

Peter

OK, ta.

Dimitris Sifakis

jesus... that elina made a mess of things

Peter

well just a users thinking they can head in xyz direction without knowing and from then on we messed things theres at least one more statement we could make in the article - but thats all after the fact and the user has already gone ahead and added new Trial etc

Peter

what I couldn't figure also was how she managed to get two working Trial on the same PC, given the 2nd one should have been locked out

Peter

Is there maybe someway we can have some sort of Admin License Key/s for this type of thing we could issue when needed. That allows for it to be installed, opens a locked Project, has the 14 days as final and end all. so yep I guess the LUMTMP, but its only issuable by us

Dimitris Sifakis

i'm not sure how to justify this

a new license type for a handful of ppl who have no clue what they are doing?

we'd be better off just converting the lsf files manually

Mihnea Beer

have a good one Bosko and enjoy your meal Peter

I have a question about the whole trial thing: if a user gets a trial, runs it on a PC for a week let's say, then runs the same trial on a second PC; the trial expires; can he get a second trial on a second PC

Dimitris Sifakis

no

still HW locked

Mihnea Beer

I see

and if we extend the first trial

can the user use it on both pcs?

Dimitris Sifakis

yes

Mihnea Beer

ok, thanks

Dimitris Sifakis

as long as a second trial is not installed on those PCs

Mihnea Beer

the moral: don't send a second trial as you (I think) mentioned

Dimitris Sifakis

yeap. and if the users installs a second trial, it's like shooting himself in the foot

Javier Prieto

Dimitris told me today that they will only convert if the file was saved in a Pro Trial 23.0.2.0 or 0.3.0

Peter

oh, hmm oh ok

Javier Prieto

if there are any issues or if their trial already expired, well just send the CGR

Peter

I think Ive got it now.🙄😁 Even though is was possible since 23.0.0 it was not working and it also needed some change in the Pro Trial to match the fix in the commercial for 23.0.2+ All clear now.

let's make it clear: we won't be contacting IT to delete database records every time a user or partner do something stupid and they lock themselves out

that was done by the partner, not by me

Javier Prieto

aah I see

Dimitris Sifakis

because, again, they did something without reading what they were told

every time we need to 'remove' a hardware lock, arthur has to do this manually

Javier Prieto

hell naw

Dimitris Sifakis

from now on, we go the same route as we did with the public trial: you installed 2 trials? well, sorry, you can use a different PC or try again next year

================

On Trial not updating and extending:

https://community.lumion.com/index.php?threads/can-i-get-the-update-with-the-trial-license.3993/post-18048 

Hi wokka, ratatosk,

Our team confirmed the issue and we'll be looking to extend the affected Pro Trials consequent to a Support Request:

Support & Learning: Get technical support

The Pro Trial can only be extended after it expires, so please reach out through the Support Channel once you get the 'Your License Key is expired' message and we'll do the rest.

====================

Opening a Pro Trial LSF

 

Dimitris Sifakis, Sat 5:34 AM 15 April 2023

@all for any partners who inquire about Pro Trial scene conversion

 

https://lumion.atlassian.net/browse/LUMDEV-60704 send them this custom CGR to replace in their Lumion installation folder

 

they will be able to open and convert it themselves 

 

And for us: no longer use the SVN but put it in our version? Guess so

—

D said 18/04

You can send the cgr to users too

 

so, the cgr has an expiration date, may 14th i think. it's a failsafe sort of to prevent abuse

 

After 23.0.2, it wont be usable and we will be using solely the machine fingerprint 

Myryl Veloso, 6:06 AM

alright will follow up and send this. thanks for confirming

 

Javier Prieto, 6:11 AM

thanks 👍

 

Dimitris Sifakis, 6:12 AM

so, the cgr has an expiration date, may 14th i think. it's a failsafe sort of to prevent abuse

 

After 23.0.2, it wont be usable and we will be using solely the machine fingerprint

 

—

All sorted for current:  -we convert the file/s

Marius is working on fixing some things about the lock

If they upgrade the Pro Trial key to a commercial key (how they know to do that I dont know) then it will apparently allow theme to open the trial themselves

Does not cover the other scenarios:  upgrade not using Trial, get new key

 

We can convert here in Tech Supp:  did once on 3090 Lumion SVN and send them the converted file (covers other issues of trying to keep the Trial key still active)

 

Problem is that usually an existing customer will want to upgrade their existing License Keys - for history etc etc than form a Trial Key

https://lumion.zendesk.com/agent/tickets/50645

> we’ve always allowed the opening of a Pro Trial if the have a subsequent commercial

This might be OK IF the users has purchased commercial, all other cases however should not be allowed ie those using the Pro Trial as would have prev as a Trial

 

I was able to open the .LSF file and saved it in the Lumion Pro version for you. You should now be able to access it through the link provided below:

 

• Link External: WeTransfer - LCR - AUTO CLASSICLUMIONPRO

 

It is important to note that we have removed the Public Trial and now only offer the Pro Trial version, a limitation was added on purpose that only allows a Pro Trial file to be opened on the same machine as it was created on. Currently, there is no conversion at the moment available, there's no formal way of opening a file from a Trial into a Commercial Version.

 

Big Tech 6/04/2023

Peter, 57 min, Edited

re Pro Trial did we ever get to a final decision, I thought so from last week? there was discussion I put forward in TechSupp room, theres this one today

51250: tell him that we will convert the files for him on Thursday and put it on hold. you can tell him something like: currently, there is some internal maintenance taking place in our office that prevents us from accessing the conversion tool. however, we're more than happy to help him regain access to the files first thing Thursday

My understanding- we would extend the Trial that way they can finish in the Trial if they need to go back to it again say in 6 months time thats a problem but maybe by then Dev have got it fully sorted from the current lockout

 

Peter, 48 min

If we do it on the basis of pure pragmatics until dev sort something, then at least the 3 of us need full access. Last week I tried but the test PC was down and its the only one that was setup for the correct SVN for that CGR to work and of course with the power issues Wednesday...

 

Dimitris Sifakis, 39 min

i promised to solve the SVN issue to be able to roll it back

and marius left on holiday

right now, the only correct SVN version is on my PC so i will take it upon myself to sort out the conversions

in 6 months it's a 'too late' situation

right now, until we get the correct parameters for the pro trial limitations, users should have the option to continue their work

 

Peter, 18 min

OK little choice atm, its the right thing to do for the customer but we can, to expedite and keep things rolling at any time until there is a conversion simply Extended and tell them to use that until a Project is converted 

====================

 

Pro Trial

L23: form March 2023

 

customer Facing room

Jose 16/03/2023

 

the setup should be as follows: 

customers from the following countries are directed to our pro trial form: :

 

all others are directed to the find reseller page

 

let me know if you notice anything that's not going according to this flow?

 

José Roest, Yesterday 10:49 PM

Also, we are planning to send all contacts who received a Lum12pro trial recently, a Lumion 2023 trial in the upcoming days

 

Dimitris Sifakis, Yesterday 11:20 PM

the only thing that doesn't seem to work is that they don't have the option to choose between going directly to us or going through a partner

 

José Roest, 2:25 AM

Correct, they can go through the partner if they go through the local partner's website 

 

>> doesnt answer the question

===========================